Privacy Policy

Introduction

This policy applies to customers, partners, vehicle owners, business owners and service providers who use 4Gear app, website and related services.

Information We Collect

• Name, phone number, email address if provided, gender if provided, city, state and account type.
• Pickup location, destination location, service location, shop location, business location, vehicle location and return or handover location where required.
• Booking category, selected service, vehicle details, date, time, booking status, OTP confirmation status, payment status and transaction references.
• Device information and Firebase Cloud Messaging notification token.
• Uploaded photos, business details, vehicle details and documents from partners.

Location Data

4Gear uses location data to show pickup, destination, service, shop, return and partner locations. Location data helps calculate distance, route, estimated availability and service matching. Some features may not work correctly without location access.

Partner Documents

Business owners and service providers may upload documents, photos, service information and business details for approval, safety review and fraud prevention.

Payment Data

Payments may be processed through trusted third-party payment partners such as Razorpay. We do not store full card, UPI or banking credentials on our servers.

How We Use Information

• To create and manage accounts.
• To verify phone numbers.
• To process bookings.
• To show nearby vehicles and services.
• To calculate route, distance and pricing.
• To verify partners and listings.
• To send booking and payment notifications.
• To prevent fraud and misuse.
• To provide customer support.
• To meet legal, tax, dispute and compliance requirements.
• To improve our services.

Third-Party Services

4Gear may use trusted third-party services to operate app features.

• Firebase for authentication, database, notifications and backend services.
• Google Maps Platform for maps, routes, geocoding and places.
• Razorpay for payments.
• Cloudinary or similar storage services for media and documents.
• Google Play services where required for app distribution or app platform features.

Data Sharing

We may share necessary booking details between customers and partners to complete a booking. We may also share data with payment, cloud, maps and verification service providers as required.

Data Security

We use reasonable technical and organizational measures to protect user data. However, no digital system is completely secure.

Data Retention

We keep data as long as needed for account management, bookings, legal compliance, dispute handling and business operations.

User Rights

Users can contact us to request account support, correction or deletion of account data where applicable by emailing privacy@4gearbooking.com.

Children's Privacy

4Gear is not intended for children under the legally permitted age for using such services.

Contact

For privacy questions, contact privacy@4gearbooking.com.