Cancellation & Refund Policy

Overview

This policy applies to 4Gear bike, auto, car and pickup vehicle bookings.

Customer Cancellation

Customers may cancel a booking before the ride or pickup booking starts. Cancellation charges or eligibility may depend on booking status, owner acceptance, payment status and time of cancellation.

Partner Cancellation

Vehicle owners may cancel if they are unable to provide the ride or pickup booking due to genuine reasons. Repeated cancellations may affect partner status.

No-Show

If a customer or vehicle owner is unavailable at the selected location or does not respond, the booking may be marked as no-show.

Refund Eligibility

• Online payment was deducted but booking failed.
• Duplicate or incorrect payment was made.
• Vehicle owner cancelled the booking after online payment was collected.
• Ride or pickup booking was not completed due to verified reasons.
• Admin approves a dispute after reviewing booking, payment and owner records.

No Online Payment Collected

If no online payment was collected through 4Gear for a booking, a refund through 4Gear may not apply.

Non-Refundable Cases

• Ride or pickup booking is completed.
• Customer shares OTP and confirms booking start.
• Customer cancels after the ride or pickup booking has started.
• Wrong pickup or destination location was provided by customer.
• Customer is unavailable at the selected location.
• Fraud, misuse or false dispute is detected.

Refund Method and Timeline

Approved refunds for online payments are usually sent to the original payment method through the payment partner. Timelines may depend on Razorpay, card network, UPI, bank or wallet processing rules.

Payment Gateway

Online payments are processed by Razorpay or other payment partners. Refund timing and status may depend on payment method and payment-gateway records.

Disputes

Customers can raise disputes through support. 4Gear admin may review booking status, completion status, owner acceptance, payment records, location details and available evidence before making a decision.

Contact for refunds

For cancellation, refund or payment help, contact support@4gearbooking.com with booking ID, registered phone number, payment reference and issue details.