Cancellation & Refund Policy

Overview

This policy applies to 4Gear bike, auto, cab, goods carrier, roadside help, and driving school bookings.

Customer Cancellation

Customers may cancel a booking before the ride, transport, roadside assistance, or driving school class starts. Cancellation charges or eligibility may depend on booking status, partner acceptance, payment status and time of cancellation.

Partner Cancellation

Partners may cancel if they are unable to provide the booked service due to genuine reasons. Repeated cancellations may affect partner status.

No-Show

If a customer or partner is unavailable at the selected location or does not respond, the booking may be marked as no-show.

Refund Eligibility

• Online payment was deducted but booking failed.
• Duplicate or incorrect payment was made.
• Partner cancelled the booking after online payment was collected.
• Ride, transport, roadside assistance, or driving class booking was not completed due to verified reasons.
• Admin approves a dispute after reviewing booking, payment and partner records.

No Online Payment Collected

If no online payment was collected through 4Gear for a booking, a refund through 4Gear may not apply.

Non-Refundable Cases

• Ride, transport, roadside assistance, or driving class booking is completed.
• Customer shares OTP and confirms booking start.
• Customer cancels after the ride, transport, roadside assistance, or driving class booking has started.
• Wrong pickup or destination location was provided by customer.
• Customer is unavailable at the selected location.
• Fraud, misuse or false dispute is detected.

Refund Method and Timeline

Approved refunds for online payments are usually sent to the original payment method through the payment partner. Timelines may depend on Razorpay, card network, UPI, bank or wallet processing rules.

Payment Gateway

Online payments are processed by Razorpay or other payment partners. Refund timing and status may depend on payment method and payment-gateway records.

Disputes

Customers can raise disputes through support. 4Gear admin may review booking status, completion status, owner acceptance, payment records, location details and available evidence before making a decision.

Contact for refunds

For cancellation, refund or payment help, contact support@4gearbooking.com with booking ID, registered phone number, payment reference and issue details.