Cancellation & Refund Policy

Overview

This policy explains cancellation and refund rules for 4Gear rides, rentals, pickup vehicles and local service bookings.

Customer Cancellation

Customers may cancel a booking before the ride or service starts. Cancellation charges or eligibility may depend on booking status, partner acceptance and time of cancellation.

Partner Cancellation

Partners may cancel if they are unable to provide the service due to genuine reasons. Repeated cancellations may affect partner status.

No-Show

If a customer or partner is unavailable at the selected location or does not respond, the booking may be marked as no-show.

Refund Eligibility

• Payment was deducted but booking failed.
• Partner cancelled the booking.
• Duplicate payment was made.
• Service was not delivered due to verified reasons.
• Admin approves a dispute.

Non-Refundable Cases

• Ride or service is completed.
• Customer shares OTP and confirms start.
• Customer cancels after service has started.
• Wrong location was provided by customer.
• Customer is unavailable at the selected location.
• Fraud or misuse is detected.

Refund Timeline

Approved refunds may take 5-7 working days or as per payment gateway and bank timelines.

Payment Gateway

Online payments are processed by Razorpay or other payment partners. Refund timing may depend on payment method and bank processing.

Disputes

Customers can raise disputes through support. 4Gear admin may review booking details, payment status, location and partner information before making a decision.

Contact for refunds

For cancellation, refund, or payment help, contact support@4gearbooking.com.