Terms & Conditions and Partner Service Level Agreement (SLA)

1. Acceptance of Terms

By downloading, registering, accessing, or using the 4Gear platform (including customer app, partner dashboard, or website), both customers and independent service partners agree to be legally bound by these Terms & Conditions and our Privacy Policy.

2. Platform Role & Technology Marketplace

4Gear Mobility Technologies Private Limited operates as an online digital technology marketplace connecting customers with independent transport and service partners (Bikes, Autos, Cabs, Goods Carriers, Roadside Assistance Mechanics, and Driving Academies). 4Gear is not a direct transportation carrier, mechanic shop, or driving school; all rides, cargo transit, breakdown repairs, and driving lessons are executed by independent verified third-party partners.

3. Service Verticals & Availability

4Gear supports four core service verticals: (a) City Rides (Bike Taxi, Auto Rickshaw, AC Cabs), (b) Goods & Commercial Transport (Tata Ace, Bolero Maxi Truck, Heavy Trucks), (c) 24/7 Roadside Assistance / RSA (Towing, Puncture Repair, Jumpstart, Fuel Delivery, Minor Mechanical Repairs), and (d) Verified Driving Academies. Service availability is subject to geographical service radius, real-time partner acceptance, admin document approvals, and prevailing operational conditions.

4. Partner Service Level Agreement (SLA) & Declarations

All registered partners must strictly adhere to 4Gear's 4 Core Standards:

• Verified Documents: Partners must upload genuine, valid government-issued Driving Licenses (DL), Vehicle Registration Certificates (RC), Commercial Permits, Fitness Certificates, Pollution Under Control (PUC) certificates, and active Commercial Insurance before accepting bookings.
• Transparent Rates & Zero Overcharging: Partners must strictly honor the app-calculated fare estimates. No offline rate bargaining, demand for extra surge charges, or cash extortion beyond the displayed fare is permitted.
• Safety & Professional Code of Conduct: Partners must maintain courteous, respectful behavior, adhere to passenger safety and women safety standards, observe traffic laws, and practice zero tolerance for alcohol, substance intoxication, or harassment.
• Reliable On-Time Service: Partners must arrive promptly at the customer's selected GPS location, keep real-time tracking enabled, verify the 4-digit trip start OTP, and handle passengers and goods with utmost safety and care.

5. Document Verification Turnaround (24-Hour SLA)

Upon submission of complete partner KYC documents (DL, RC, Insurance, Bank/UPI details), the 4Gear compliance desk audits and validates the listing within 24 hours. Approved listings receive the 'Verified Partner' badge. If documents are expired, mismatched, or counterfeit, the listing will be rejected or placed on hold pending resubmission.

6. Partner Subscription Model & 3-Month Free Trial Terms

4Gear provides flexible, zero-commission subscription plans for partners:

• Special Launch Offer (3-Month Free Trial): All new verified partners receive 90 consecutive days of full platform access with 0% platform commission and ₹0 activation fee.
• Flexible Renewal: Following the 3-month trial period, partners can renew on a flexible monthly, quarterly, half-yearly, or annual subscription basis tailored to their vehicle category (City Rides, Goods Transport, RSA, or Driving School).
• Zero Commission Direct Settlement: Under active subscription plans, partners retain 100% of the customer fare. Customer payments collected via direct Cash or direct UPI go 100% to the partner without platform deduction.

7. Customer Booking & OTP Security Protocol

For all rides, goods transport, and roadside assistance orders, trip initiation requires tripartite security verification. Customers receive a secret 4-digit OTP, which must be shared with the partner ONLY after the partner arrives at the designated pickup location. Partners cannot start trip billing or goods transport without successful OTP authentication in the app.

8. Fares, Real-Road KM Calculation & Payments

Fares are calculated using upfront real-road driving distances, base charges, and per-km rates. Customers may pay via cash, direct UPI, or online payment gateways integrated into the platform. Partners are solely responsible for verifying customer payment receipt before marking bookings completed.

9. Cancellation, Refunds & Dispute Resolution

Bookings cancelled prior to partner dispatch incur no fee. In the event of a fare dispute, vehicle breakdown, or route disagreement, customers and partners can submit ticket requests within 24 hours via support@4gearbooking.com. 4Gear's dispute desk reviews GPS telemetry, OTP timestamps, and booking logs for impartial resolution.

10. Prohibited Activities & Account Suspension Policy

4Gear maintains an absolute zero-tolerance policy. Immediate account blacklisting, listing removal, and legal reporting will occur if any user or partner engages in:

• Submitting fake, doctored, or forged identity, vehicle RC, or insurance documents.
• Demanding extra offline charges or refusing service after accepting bookings without valid justification.
• Harassment, threatening language, physical altercations, or unsafe/drunk driving.
• Creating duplicate fake bookings, manipulating GPS location spoofers, or committing payment fraud.
• Transporting prohibited, hazardous, or illegal substances/contraband under Indian law.

11. Limitation of Liability

4Gear provides technology infrastructure and is not liable for indirect damages, delays caused by road congestion/weather, vehicle mechanical failures, customer personal property loss, or actions of third-party partners. Users and partners agree to resolve claims through mutual mediation under the jurisdiction of Maharashtra, India.

12. Modifications to Terms & Contact

4Gear reserves the right to amend these Terms & Conditions and the Partner SLA at any time. Continued usage of the platform constitutes acceptance. For inquiries regarding compliance or partner agreements, contact us at support@4gearbooking.com or partners@4gearbooking.com.