Terms & Conditions

Acceptance of Terms

By using the 4Gear app, website or related platform features, you agree to these Terms & Conditions.

About 4Gear

4Gear is a technology marketplace that connects customers with independent bike, auto, car and pickup vehicle owners.

Vehicle Categories

4Gear supports Bike, Auto, Car and Pickup bookings. Availability depends on location, vehicle owner acceptance, admin-approved listings and operational conditions.

Account Registration

Users must provide accurate information during registration. You are responsible for maintaining the security of your account and for activity from your account.

Customer Responsibilities

• Provide accurate pickup and destination location.
• Be available at the selected location and time.
• Share start OTP only when the driver reaches the selected pickup location and the booking is ready to begin.
• Make payment for confirmed and completed bookings where online payment is enabled.
• Treat vehicle owners respectfully and use the platform lawfully.
• Avoid misuse, fraud, fake requests or abusive behaviour.

Vehicle Owner Responsibilities

• Provide accurate business, vehicle, pricing and location details.
• Upload genuine vehicle documents and photos where required.
• Keep availability and vehicle details updated.
• Reach the customer pickup location on time as applicable.
• Complete bookings professionally and lawfully.
• Accept or reject bookings responsibly.
• Follow applicable laws, safety rules, licences, permits, tax and local compliance requirements.

Admin Approval

4Gear may review, approve, reject, suspend or remove any listing or account if details are incomplete, false, suspicious, unsafe or against platform policy. Photos and documents may be used for verification.

Bookings

Booking availability depends on customer location, vehicle owner location, selected category, owner acceptance, admin-approved listing status, payment status, time and operational conditions.

OTP Confirmation

Some bookings may require OTP confirmation before starting. Customers should share OTP only when the driver has arrived at the selected pickup location and the booking is ready to begin.

Payments and Platform Fees

Prices may depend on category, distance, time, vehicle owner pricing and applicable fees. Online payments may be collected after completion where enabled and are processed by payment partners such as Razorpay. 4Gear may deduct a category-wise platform fee or commission before partner payout.

Payouts

Partner payouts may require KYC, bank details and payment-partner verification. Settlement timing may depend on Razorpay, banking systems, compliance review and platform rules.

Cancellations and Refunds

Cancellations and refunds are handled according to our Cancellation & Refund Policy.

Prohibited Activities

• Submit fake information or fake bookings.
• Upload false documents or misleading photos.
• Misuse location, OTP, booking, payment or payout systems.
• Harass, threaten, discriminate against or abuse others.
• Use the platform for illegal activities.
• Attempt payment fraud, payout fraud or chargeback misuse.

Limitation of Liability

4Gear acts as a technology platform. Actual ride or pickup delivery may depend on independent vehicle owners, customer readiness, location accuracy and operational conditions.

Suspension or Termination

4Gear may block, suspend or terminate accounts or listings involved in fraud, misuse, unsafe behaviour, payment issues, fake documents or policy violations.

Changes to Terms

We may update these terms from time to time. Continued use of 4Gear means you accept the updated terms.

Support

For questions about these terms, bookings, payments, payouts or account issues, contact support@4gearbooking.com.