Terms & Conditions

Acceptance of Terms

By using the 4Gear app, website or related services, you agree to these Terms & Conditions.

About 4Gear

4Gear is a platform that connects customers with vehicle owners, rental providers and local service providers.

Account Registration

Users must provide accurate information during registration. You are responsible for maintaining the security of your account.

Customer Responsibilities

• Provide accurate pickup, destination or service location.
• Be available at the selected location and time.
• Use OTP confirmation only when the ride or service actually starts.
• Make payment for confirmed bookings.
• Treat partners respectfully and use services lawfully.
• Avoid misuse, fraud or abusive behaviour.

Partner Responsibilities

• Provide accurate business, vehicle or service details.
• Upload genuine documents and photos.
• Keep pricing and availability updated.
• Reach customer location on time.
• Complete bookings professionally.
• Accept or reject bookings responsibly.
• Follow applicable laws, safety rules, licences and permits where required.

Admin Approval

4Gear may approve, reject, suspend or remove any listing or account if details are incomplete, false, suspicious or against platform policy.

Bookings

Booking availability depends on partner acceptance, location, service category, vehicle availability, service availability and operational conditions. Service availability may vary by city and location.

OTP Confirmation

Some bookings may require OTP confirmation before starting. Customers should share OTP only when the partner has arrived and the booking is ready to begin.

Payments

Prices may depend on distance, category, selected service, package, time or provider pricing. Payments may be collected online or through available payment modes. Payment processing is handled by third-party payment partners.

Cancellations and Refunds

Cancellations and refunds are handled according to our Cancellation & Refund Policy.

Prohibited Activities

• Submit fake information.
• Upload false documents.
• Misuse location or booking systems.
• Harass, threaten or abuse others.
• Use the platform for illegal activities.
• Attempt payment fraud.

Limitation of Liability

4Gear acts as a technology platform. While we try to verify partners and improve service quality, actual service delivery may depend on independent partners.

Suspension or Termination

4Gear may block, suspend or terminate accounts involved in fraud, misuse, unsafe behaviour or policy violations.

Changes to Terms

We may update these terms from time to time. Continued use of 4Gear means you accept the updated terms.

Support

For questions about these terms, bookings, payments, or account issues, contact support@4gearbooking.com.